PRIVACY Policy

Privacy Policy

We are committed to protecting your personal information and ensuring it is used legally and responsibly.
This Privacy Policy explains what information we collect from you (whether online, on site, by phone, or by email),
how we use it, and with whom it may be shared.

Who we are

OLYMPIA HOME IMPROVEMENTS LTD is a manufacturer and installer of high-quality windows, doors,
bi-folding and sliding systems, and glazed roof systems for residential properties in London and surrounding areas.

Under applicable law, OLYMPIA HOME IMPROVEMENTS LTD is the “controller” of your personal data.

The terms “we”, “us,” and “our” refer to:
OLYMPIA HOME IMPROVEMENTS LTD
14–20 Northwood Road,
Thornton Heath,
England, CR7 8HQ
Registered in England and Wales.

The term “Website” refers to your company website.

What personal information do we collect?

1) Information that directly identifies you:

• Your name, title, email address, phone number
• Postal, billing and delivery addresses
• Feedback relating to services and products
• Event registration or attendance
• Product selections and purchases
• Payment information (stored only as long as needed)
• Contact preferences
• Correspondence sent or received
• CCTV images captured at our premises

2) Information that does not directly identify you:

• Website usage behaviour collected through cookies and analytics

How do we collect the information?

We collect information when you:

• Place an order for products or services
• Complete forms, surveys, competitions or quotation requests
• Communicate with us by phone, email, or through our website
• Use our website and accept cookies

Direct collection includes:

• Newsletter subscription forms
• Website contact/quotation forms
• Job applications
• Downloads forms
• Event registrations
• Online chat systems
• CCTV recordings

Indirect collection includes: cookies and tracking tools.

How do we use your information?

We use your information to:

• Process payments and fulfil orders
• Manage your account and customer history
• Provide customer service and respond to enquiries
• Improve our website and services
• Send updates and marketing (only if you opted in)
• Comply with legal obligations
• Maintain security and prevent fraud
• Handle complaints and disputes

We do NOT sell or pass your personal information to third-party companies for their marketing.

Cookies

Our website uses cookies to:

• Analyse website usage and improve performance
• Understand user behaviour and preferences
• Personalise your experience
• Measure traffic and page engagement
• Test new layouts and features

Cookies do not personally identify you.

Managing cookie preferences

You may disable cookies in your browser settings. However, disabling cookies may affect website functionality.

Third-party plugins and links

Our website may include social media plugins, widgets, and links to external websites.
These are governed by their own privacy policies, and we are not responsible for their data practices.

How do we protect your data?

We use appropriate technical and organisational measures to protect your information from loss, misuse,
unauthorised access, disclosure, alteration or destruction.

We also maintain breach-response procedures and will notify you if legally required.

How long do we keep your data?

We retain your information only as long as necessary to provide services, comply with legal requirements,
and support warranty obligations (typically 10 years in this industry).

You may request deletion of your data where legally permitted.

Your rights

You have the right to:

• Access your personal data
• Request corrections or deletion
• Restrict or object to processing
• Request data portability
• Object to marketing communications
• Not be subject to automated decision-making

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

How to contact us

For data requests, corrections or questions, please contact:

OLYMPIA HOME IMPROVEMENTS LTD
14–20 Northwood Road,
Thornton Heath, England, CR7 8HQ
Email: info@olympia-windows.co.uk
FAO: Data Protection Officer

Effective Date: 25 May 2018